Customer Care

When you purchase any new ELBA appliance you automatically receive a 2 year warranty covering parts and labour within New Zealand. You also have the reassurance of our Customer Care Centre behind you.

Our friendly, expert Customer Care representatives have extensive product knowledge and they are only too happy to take your call. Feel free to ask for advice on installing, operating and maintaining your appliance to ensure the best performance.

In the unlikely event that something goes wrong with your appliance, our Customer Care representatives are able to provide support wherever you are. Our representatives can advise where to obtain ELBA service in your local area.

Elba Customer care is available 24 hours a day, 7 days a week on 0800 372273 or email

It's all part of our commitment to your total satisfaction and peace of mind.